From Dropped Connections to 1,000+ Machines Running Smoothly

About Carolina ATM

Carolina ATM is a full-service ATM company headquartered in Raleigh, NC. From placement and sales to processing, maintenance, and 24/7 monitoring, they handle every aspect of ATM operations so business owners don’t have to. Their portfolio spans convenience stores, hotels, banks, and event venues, and a cash-loading fleet of over 1,000 machines, more than 98% of which are Genmega ATMs. At that scale, consistent uptime isn’t a nice-to-have; it’s everything. Here’s how we provided reliable connectivity for Carolina ATM.

A Network in Need of a Better Connection

Carolina ATM had been working with another wireless vendor, but persistent communication issues across multiple locations kept going unresolved. Before long, they knew it was time to make a change. However, with a fleet that large, switching vendors isn’t a decision made lightly. They needed proof before they committed. 

The company reached out to Allpoint Wireless and took advantage of a no-strings-attached evaluation. They deployed the first ten devices at the locations with the worst coverage and the most persistent issues. Within a week, the results were clear: connections were stable, transactions were processing quickly and smoothly, and the chronic problems at those sites were gone.

Visibility and Control at Scale

As Carolina ATM continued to expand their fleet, they needed more than just a solid connection. They needed visibility. Allpoint Wireless delivered with a secure VPN solution and private, static IP addresses, giving them remote access to each retail ATM across their entire network. Every device also came with Allpoint Command (APC), a free device management portal that gives operators a detailed view of signal strength, uptime, and device placement. If a device ever goes missing, APC’s geolocation feature can track it down. Plus, all data in the portal can be exported as CSV files, making reporting and management simple at any scale. 

Carolina ATM found the reliability they were looking for, and then some. The Allpoint Wireless devices outperformed their previous vendor across the board, including price. For a large-scale operator managing over a thousand machines, that combination of performance and affordability made the decision straightforward. When connectivity is the backbone of your business, there’s no room for a provider that can’t keep up.

Ready to find the right connectivity solution for your ATM fleet? Contact Allpoint Wireless today, and let’s get to work.