Client: Primero Games | Industry: Skill-Based & Redemption Gaming | Location: Nationwide
How Skill-Based Gaming Kiosks Got a Connectivity Upgrade
About Primero Games
Primero Games has been developing innovative software and equipment for the amusement industry since 2009. Based in Norcross, Georgia, they specialize in skill-based gaming cabinets deployed across multiple states. Their Genmega-powered kiosks handle ticket and prize redemption, as well as cash dispensing, keeping players engaged and operators in control. With dozens of machines rolling out month after month across the country, reliable connectivity for Primero Games is an absolute must.
More Than a Standard Data Plan Could Handle
Stable internet for Primero wasn’t just about keeping machines online. Their kiosks rely on a constant internet connection for cash management, systems monitoring, and diagnostics. Beyond that, their technical support team needed a way to remotely push software and firmware updates to kiosks, directly to the Linux core of their systems, with instant confirmation. That’s a more sophisticated requirement than a standard data plan can address, and it calls for a partner willing to go beyond off-the-shelf solutions. That’s exactly what they found with Allpoint Wireless.
A Personalized Solution Built Around Their Operation
Challenge
Rather than fitting Primero into an existing package, Allpoint Wireless worked directly with Primero’s engineering team to build a custom device configuration tailored to their specific needs.
Solution
The result was a secure inbound management access solution, connected to the Linux component of each kiosk’s software core and enabled by an MFA-secured VPN tunnel. With this setup in place, Primero’s technical team can perform software and firmware upgrades remotely with real-time notifications of success. No truck rolls, no delays, no uncertainty.
Results
The plug-and-play simplicity of the devices makes them ideal for large-scale retail entertainment deployments, streamlining the physical rollout process. This enables Primero to deploy dozens of machines across the country every month without adding complexity.
Looking for a connectivity partner that can keep up with your operation? Contact Allpoint Wireless today to find out what’s possible.